With AI, there is a trust gap based on gender and age

When it comes to trusting artificial intelligence (AI), men, millennials, and Gen Z workers tend to trust technology more than women, Gen X, or baby boomers. .

The survey, the second of its kind conducted eight months apart, was conducted by Harris Poll on behalf of MITER Corp., a research firm that conducts research for US government agencies in the areas of aviation, defense, health, security community and cybersecurity. . region. The first research on trust in AI took place shortly before the launch of OpenAI’s ChatGPT on November 30. Many respondents expressed reservations about applying AI to government benefits in healthcare, and a new survey showed a notable drop in trust over the past year.

“Late last year and into this year, there has been a lot of excitement about generative AI and what it can do,” said Rob Jekielek, executive director of Harris Poll. “For most of 2023, there has been a lot of discussion about the negative effects of AI and how to accelerate these through AI. [There has also been] discussion about the lack and need for greater regulation, which has The ability to make him fall in confidence in AI.

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Only 39% of respondents believe AI is safe and secure, down 9% from the November 2022 survey, and 78% think AI can be used for malicious purposes. The study said more work should be done on AI approval and government regulation.

Ozgur Eris, the general manager of MITER’s AI and Autonomy Innovation Center, said that “AI assurance” refers to providing maximum value and protecting society from harm. “From our point of view, AI must meet the expectations for technology, data and scientific integrity, and produce the desired results efficiently and reliably.

But this is not enough to guarantee AI,” said Eris. “For AI to be sure, it will make management efficient and safe and secure. It will also empower humans, enhance their abilities and increase their ability to achieve their goals, which means being the people they want to be.” empowers answering questions and explaining them.

AI will also protect the privacy of individuals, address inequalities that may arise from its use, and work in the best interest of people in a manner consistent with human values, ethics, rights and social norms. , Eris added. “Ignoring the importance of these AIs can have negative consequences…, making it possible to create AIs that are reliable and humans are also well placed to increase their trust in useful technologies. advantage,” he said.

The survey also showed that more than half (52%) of respondents believe that AI will replace their jobs; 80% are concerned about using AI for cyberattacks; 78% fear it will be used for identity theft; and 74% think it can be used to create misleading political advertising. Only 46% believe AI technology is ready to be used for critical security and national security purposes, down 8% from last year.

Perhaps the most obvious is the difference in trust in AI based on the respondents’ gender and date of birth. Although 51% of men, 57% of Gen Z, and 62% of millennials show that they are more happy than concerned about AI, only 40% of women, 42% of Gen-boomers feel the same the way.

Most of the Gen Z and millennials indicated that they are good at using AI, but the baby boomers are 20 to 30 percent less comfortable with the technology; only 37% are optimistic about the use of AI for facial recognition on phones and personal devices, and even, 29%, believe in the use of AI for targeted advertising in social networks. Most Gen Z (54%) and Millennials (58%) are willing to use AI for everyday tasks, but a smaller percentage of Gen X (39%) and Baby Boomers (30%) are willing to do so.

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This difference is evident in other areas, with 51% of Gen Z and millennials comfortable with sharing a car, compared to only 32% of Gen X and 20% of those who color children. According to Jekielek, the gender divide reflects what is happening where women are not interested in technology because they are not familiar with it and do not use it as much as men.

This, he says, leads to “less trust in AI and less willingness to use it.” “Older generations trust AI less than younger generations. As with women, the decrease in knowledge, use and comfort with technology among the elderly is what we have seen in other studies,” Jekielek said. “The younger generation can accept AI and its power. »

Forty-seven percent of Gen Zers and 45% of millennials feel comfortable with government agencies using AI to make decisions that directly affect them or their communities, compared to 34% of members Generation X and 24% of millennials. Young Americans are more concerned about AI and want reassurance and standards: 78% of Gen Z and 82% of Millennials support the law, co.

“It’s not surprising that the public has reservations about trusting AI, given its impact on jobs and reports of harmful hacks such as fake photos and videos,” said Douglas Robbins, MITER Vice President of engineering and prototyping. . “The public is involved this year in consumer AI products and considers the possible implications for their experience in health, entertainment, travel or work.”

Another recent survey of nearly 54,000 employees across 46 countries and territories by PricewaterhouseCoopers (PwC) found a mix of excitement and concern as genAI tools like ChatGPT enter the workplace. PwC’s Global Workforce Hopes and Fears Survey reveals that a significant portion of the global workforce is eager to learn new skills and master AI.

One difference between the respondents: Those with special training expect to see a greater impact from AI in their work, in a positive and negative way. However, people without special training are less likely to anticipate the effects of technology; In fact, 22% of global respondents say they don’t think AI will affect their work at all.

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As genAI applications such as ChatGPT and Bard have entered the workplace, more than half (52%) of respondents to the PwC survey found at least one positive statement about the impact of AI on their work, saying that it will increase productivity, provide opportunities. learn new things. skills or create job opportunities. Most respondents chose at least one negative statement, saying it would require new skills they may not be able to learn (18%); would change their current job negatively (14%); or will replace them in their current job (13%).

Only 36% of respondents believe that the skills needed to succeed in their career will change significantly in the next five years, and only 43% say they have a clear idea about how the skills needed for their jobs will change. “Worryingly, the majority of employees do not seem to have a clear understanding of how their work may change,” PWC research said. “If employees don’t expect or understand this, they may not be well-prepared to learn the new skills needed to remain relevant and effective in their jobs.”

“Deep stress” is for low-skilled workers who seem least likely to see change coming; only 15% of respondents said that the skills needed to do their job will change in the next five years. “This could leave workers without special training vulnerable to job loss as skills continue to increase and companies expand (or replace) jobs with automation, AI and it’s both,” the study concluded.

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PwC recommends that businesses consider whether their employees have the necessary skills to change. \” Any leadership team should be able to draw the exact line between the power they need to develop and create and the type of business they want to achieve, including change. But it’s not a matter of fitness. Leaders must also be prepared to change that plan – frequently – as the environment changes,” the study says.

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